Citizen and employee expectations

Diverse workforces and workplaces, along with employees driving change

Increasing user demands the ability to connect and collaborate – Flexibility to respond to user requirements 

Scalability to manage change, growth and acquisitions

Increased consumerisation leading to BYOD

A requirement to improve efficiency and citizen contact

Changes in customer demands – 24/7 always on communications

Flexible working strategies and requirements

Merging of home and workplace

Innovative working environments that are no longer tied to a single location

ANTENNA allows organisations to:

Deliver better ways of working

Integrates email, IM, presence, conferencing voice services and UM on the device of choice allowing your people to be more flexible and agile

Provides the right media at the right time to deliver a unique personalised and enduring experience across the customer journey

Omni-channel CC integrates phone, vide and digital channels allowing you deliver a seamless customer experience

Provides the right media at the right time to deliver a unique personalised and enduring experience across the customer journey