Citizen and employee expectations
Diverse workforces and workplaces, along with employees driving change
Increasing user demands the ability to connect and collaborate – Flexibility to respond to user requirements
Scalability to manage change, growth and acquisitions
Increased consumerisation leading to BYOD
A requirement to improve efficiency and citizen contact
Changes in customer demands – 24/7 always on communications
Flexible working strategies and requirements
Merging of home and workplace
Innovative working environments that are no longer tied to a single location
ANTENNA allows organisations to:
Deliver better ways of working
Integrates email, IM, presence, conferencing voice services and UM on the device of choice allowing your people to be more flexible and agile
Provides the right media at the right time to deliver a unique personalised and enduring experience across the customer journey
Omni-channel CC integrates phone, vide and digital channels allowing you deliver a seamless customer experience
Provides the right media at the right time to deliver a unique personalised and enduring experience across the customer journey
