ANTENNA Contact Centre

The ANTENNA Contact Centre is a purpose-built Omni-Channel solution providing complete integration and management of phone, video and digital channels giving you the ability to deliver a seamless Customer Experience across the channels of your choosing. The ANTENNA Contact Centre provides the right media at the right time, every time, applying all relevant information and context to deliver a unique, personalised and enduring experience across the customer’s journey.

Contact Centre profiles:

Service Desk
ANTENNA service centre
Productivity and management tools
Avaya Aura® Call Centre Elite Skills based call routing for Voice
Avaya real-time CMS reporting
Supervisor SLA/GoS real-time monitoring
Productivity and management tools
Formal Contact Centre
ANTENNA contact centre
Productivity and management tools
Omni-channel (voice,SMS, email, chat)
Recording
Live monitoring
Quality management
Coaching & e-learning
Bespoke Enterprise Class CC
enterprise contact centre
Productivity and management tools
Next generation One-channel contact centre (Voice, SMS, e-mail, chat)
Customer Journey visualisations
Workforce optimisation
Contact Quality Management
Real-time speech analytics
Case Management
Customer Relationship Management
Knowledge Management
Learning Management