ANTENNA Contact Centre - PMO

Innovative Secure Shared Service

Lowering the cost of ICT across Government

Background

The strategic vision put into place by the Government to lower the cost of IT investment provided an opportunity for a cloud-based service, which would allow departments to securely share services, enable better ways of working and reduce costs.

The Prime Minister’s Office (PMO) wanted to address the strategic vision put into place by the Government to lower the cost of IT investment through Shared Services.

4net met the strict criteria set out by the PMO and built a team that could work closely with their IT Team.

Challenges

The Prime Minister’s Office (PMO) wanted to address the strategic vision put into place by the Government to lower the cost of IT investment through Shared Services.

The approach taken by the PMO challenged the status quo of how traditional IP based telephony services are delivered to the public sector by utilising existing equipment based in their secure data centres.

An additional aim of the programme was to provide an unrivalled level of expert support to OGDs by leveraging the existing support services in No10 and those of 4net Technologies’ wider, security-cleared, technical resources. A new procurement process was agreed with Crown Commercial Services (CCS) so that OGDs could easily buy the services via a Services Catalogue, by using a simple, direct award process.

Solution

4net has developed a rigorous implementation strategy for the delivery of the ANTENNA Service. This plan is continuously under review and has been enhanced as a direct result of recent delivery projects into other Government Departments (OGDs).

The guiding principles for the delivery of the service are to ensure that the service is flexible, customer centric and dependable. Designed as a Shared Service, ANTENNA is scalable to hundreds of thousands of configured users.

“The experience of working with 4net Technologies on the ANTENNA project has been excellent. Transformation projects are never easy, and you have to be realistic about the challenges. But by working together in true partnership, our teams have achieved the implementation of unified communication services across Government within a timescale not seen before.”

Malcolm Coates MBE – Director of ICT, Prime Minister’s Office

 

Benefits

The ANTENNA service provides an opex subscriber cost model; early indications are that savings are potentially significant. For most OGD’s this represents 25% to 40% savings on current spend. The model we have designed and adopted also means the more Departments that join the service, the cheaper the service becomes for everyone.

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